General Manager

Gordon Ramsay North America; Naperville (IL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

401(k)

Health insurance

Unlimited flex time

Training & development

Friends & family discounts

Job summary

Gordon Ramsay North America in Naperville, IL is seeking an experienced General Manager to lead Ramsay’s Kitchen team. You will uphold Gordon Ramsay’s world-class hospitality, drive the guest experience, and oversee all front- and back-of-house operations to deliver outstanding service.

This hands-on leader will recruit and develop a high-performing staff, monitor financial performance including P&L, labor, and cost controls, and ensure compliance with health and safety regulations while

Qualifications

• Previous GM experience in a high-volume, premium dining setting.
• Proven ability to lead large teams and manage complex operations.
• Strong guest service orientation and hospitality culture.
• Hands-on leader with focus on accountability and results.

Responsibilities

• Serve as the operational leader, delivering exceptional guest experiences.
• Oversee front- and back-of-house operations for smooth daily service.
• Recruit, train, develop, and retain a high-performing team.
• Monitor P&L, labor, and cost controls to meet budgetary goals.
• Drive sales and revenue growth through guest engagement.
• Ensure compliance with health, safety, and food safety regulations.
• Maintain effective communication across staff and departments.
• Lead pre-shift meetings and communicate priorities to the team.

Skills

Leadership

Guest service

P&L management

Budgeting

Staff development

Communication

Operations

Job description

Located in the heart of downtown Naperville, Ramsay’s Kitchen offers a one‑of‑a‑kind dining experience inspired by Michelin-starred Chef Gordon Ramsay. Guests enjoy iconic dishes like Beef Wellington and Sticky Toffee Pudding, as well as seasonal favorites with a local twist.

We are seeking an experienced, well‑rounded, and hands‑on General Manager to lead our team. The General Manager will be responsible for delivering the Gordon Ramsay standard of remarkable experiences and exceptional hospitality. This role requires strong leadership, business acumen, and a passion for service. The General Manager oversees the entire restaurant team, delegates assignments, drives the guest experience, and ensures operational excellence while achieving budgetary profit margins.

Key Responsibilities

• Serve as the operational leader of the restaurant, ensuring exceptional guest experiences and upholding Gordon Ramsay’s world‑class hospitality standards.
• Oversee all front‑and‑back‑of‑house operations, ensuring smooth daily execution and consistency across service.
• Recruit, train, develop, and retain a high‑performing team, fostering a culture of accountability, collaboration, and excellence.
• Monitor and manage financial performance, including P&L, labor, and cost controls, to meet or exceed budgetary goals.
• Drive sales and revenue growth through innovative service strategies and strong guest engagement.
• Ensure compliance with all health, safety, and food safety regulations.
• Maintain effective communication with staff, leadership, and other departments to achieve alignment and success.
• Lead pre‑shift meetings, communicate daily priorities, and inspire the team to deliver best‑in‑class service.

Qualifications & Experience

• Previous experience as a General Manager or senior leadership role in a high‑volume, premium casual or fine dining restaurant.
• Proven success in managing large teams and complex operations with strong results.
• Strong understanding of guest service excellence and hospitality culture.
• Excellent leadership, communication, and interpersonal skills.
• Financial acumen with a track record of managing budgets, labor, and cost controls.
• Hands‑on leader with the ability to motivate, mentor, and hold teams accountable.
• Passion for the restaurant industry and Gordon Ramsay’s brand values.

What’s in it for you

• Competitive salary
• Performance‑based bonus plan
• 401(k)
• Medical, Dental & Vision Insurance
• Unlimited Flex Time
• Access to world‑class training & development opportunities
• Friends & Family discounts

At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.