General Manager

starbirdchicken.com; Campbell (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Starbird is seeking an accomplished Operations Leader to drive guest experience, financial performance, and team development across rapidly growing locations. You’ll lead restaurant operations, oversee staffing, and collaborate with marketing, IT, and finance to scale processes while maintaining brand standards.

The role emphasizes P&L ownership, sales growth, and disciplined operations in a fast-paced environment.

Qualifications

• Background in hospitality, service, and people/metrics management.
• 7+ years managing fast-paced, growth-driven restaurants.
• 5+ years hiring, developing, and managing teams.
• Experience with restaurant software (Harri, Paylocity, OPUS, Google Workspace, Microsoft Office).
• Spanish bilingual a major plus.

Responsibilities

• Ensure high standards for food, beverage, hospitality, and service recovery.
• Maintain strong floor presence, personalize guest interactions, and anticipate guest trends.
• Uphold company policies and all regulatory requirements; manage timekeeping and payroll systems.
• Oversee cash handling, credit controls, and inventory management; own P&L performance, revenue growth, cost control.
• Lead daily restaurant, catering, and third-party delivery operations; ensure staffing and scheduling.
• Recruit, hire, onboard, and mentor managers and team members; build bench strength and coach.
• Execute local and national promotions, events, and limited-time offers; support client interactions.
• Collaborate with Marketing, Technology, Culinary, People & Culture, and Finance; drive brand initiatives.

Skills

Hospitality

People leadership

Sales mindset

Data-driven

Collaboration

Operational discipline

Tools

Harri

Paylocity

OPUS

Google Workspace

Microsoft Office

Job description

Description

Who We Are:

At Starbird, we’re not just serving crispy, crave-worthy chicken — we’re redefining what fast casual can be. We believe food should be fresh, flavorful, and feel-good — and the same goes for how we treat our people. As a rapidly scaling restaurant brand expanding corporate and franchise locations, our people systems must be as strong as our food and hospitality. We are building operational infrastructure that is compliant, data-driven, scalable, and designed for long-term growth.

Role Overview

Lead your restaurant like a CEO as Starbird continues rapid growth. You are the operational engine and hospitality leader, responsible for overall performance, guest satisfaction, team development, and strong financial results. This is a build-and-scale role requiring operational rigor, internal controls, adaptability, and a balance of compliance and exceptional guest experience.

Who You Are

• Hospitality-driven, people-focused, and energized by fast-paced restaurant environments
• Passionate about great food and the guest experience
• Strong sales mindset with the ability to upsell and drive revenue
• Experienced leader with deep skills in coaching, development, and team motivation
• Analytical, detail-oriented, and disciplined in process and data
• Calm, decisive, ethical, and solutions-oriented under pressure
• Comfortable in high-growth environments and committed to continuous improvement
• Collaborative partner across Operations, Finance, Legal, People & Culture, IT, and Marketing

What You’ll Do

Guest Experience & Service

• Ensure high standards for food, beverage, hospitality, and service recovery
• Maintain strong floor presence, personalize guest interactions, and anticipate guest trends

Financial & Administrative Management

• Uphold company policies and all regulatory requirements
• Manage Harri and Paylocity; ensure accurate timekeeping and acknowledgements
• Oversee cash handling, credit controls, and inventory management
• Own P&L performance, revenue growth, cost control, and profitability

Restaurant Operations

• Lead daily restaurant, catering, and third-party delivery operations
• Ensure accurate staffing, clear scheduling, and consistent service standards
• Maintain inventory procedures and drive operational improvements

Leadership & Team Development

• Recruit, hire, onboard, and mentor managers and team members
• Build bench strength and deliver ongoing coaching and training
• Ensure accurate timecards, clear schedules, and effective labor management

Sales & Marketing Support

• Execute local and national promotions, events, and limited-time offers
• Support group business, site visits, and client interactions
• Elevate guest satisfaction through team development and product quality

Cross-Functional Partnership

• Collaborate with Marketing, Technology, Culinary, People & Culture, and Finance
• Execute brand initiatives, LTO rollouts, training programs, and technology enhancements

Requirements

• Background in hospitality, service, and people/metrics management
• 7+ years managing fast-paced, growth-driven restaurants
• 5+ years hiring, developing, and managing teams
• Proven ability to grow business and build guest loyalty
• Experience with restaurant software (Harri, Paylocity, OPUS, Google Workspace, Microsoft Office)
• Experience implementing complex systems and processes
• Strong communication skills; Spanish bilingual a major plus
• Ability to multitask, adapt quickly, and deliver operational excellence