General Liability Unit Manager — Claims & Talent Leader

The Travelers Indemnity Company; Hartford (CT); On-site; USD 109,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Retirement: 401(k) match

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

The Travelers Indemnity Company in Hartford, CT is seeking a seasoned leader to join the General Liability management team as a staff-focused manager. You will recruit, mentor, and develop a team of claim professionals, conduct regular file reviews, and drive performance to deliver high-quality claims handling and cost-conscious outcomes.

Responsibilities include talent acquisition, onboarding, performance feedback, and strategic staff development while aligning with Travelers' vision and

Qualifications

• Bachelor's degree required.
• 3 years claim work experience in at least one line of business.
• Experience leading teams and managing staff.
• Strong vendor and partner relationships.

Responsibilities

• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Work with management to develop and implement effective training, performance development and succession planning.
• Effective retention planning; proactively manage and respond to turnover.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
• Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
• Conduct quality file reviews per office/best practices guidelines.

Skills

Claim management experience

Leadership

Talent recruitment

Education

Bachelor's degree

High School Diploma or GED

Job description

The Travelers Indemnity Company in Hartford, CT is seeking a seasoned leader to join the General Liability management team as a staff-focused manager. You will recruit, mentor, and develop a team of claim professionals, conduct regular file reviews, and drive performance to deliver high-quality claims handling and cost-conscious outcomes.

Responsibilities include talent acquisition, onboarding, performance feedback, and strategic staff development while aligning with Travelers' vision and