General Liability Claims Leader & Team Coach

CNA Insurance; Glastonbury (CT); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in the United States seeks an experienced claims manager to lead a team of claims professionals and drive performance on quality, service, and cycle time. You will coach staff, monitor dashboards, and partner with underwriters, SIU, and recovery teams to optimize outcomes.

The ideal candidate has a Bachelor’s degree or equivalent and at least seven years of related experience, with prior management preferred and relevant certifications advantageous.

Qualifications

• Bachelor's degree or equivalent experience.
• Typically a minimum of seven years of related work experience.
• Previous management experience is preferred.
• Applicable certifications or professional designations preferred.

Responsibilities

• Oversees the work activities of a team of claims professionals with full management responsibility.
• Ensures claims handled per company protocols, with quality and customer service standards achieved.
• Monitors quality dashboards and provides guidance to improve claim outcomes and employee development.
• Manages budgets and vendor relationships to control expenses and productivity.
• Builds collaborative relationships with internal and external partners and communicates progress to leadership.

Skills

Team leadership

Coaching

Analytical skills

Communication

Cross-functional

Data analytics

Collaboration

MS Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

CNA Insurance in the United States seeks an experienced claims manager to lead a team of claims professionals and drive performance on quality, service, and cycle time. You will coach staff, monitor dashboards, and partner with underwriters, SIU, and recovery teams to optimize outcomes.

The ideal candidate has a Bachelor’s degree or equivalent and at least seven years of related experience, with prior management preferred and relevant certifications advantageous.