General Liability Claims Leader - Data-Driven Growth

CNA Insurance; Town of Florida (NY); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in the United States is seeking an experienced claims leader to direct a team of professionals, drive efficiency, and ensure adherence to company protocols. This role emphasizes quality, service levels, and budget management across claim operations.

Applicants should have a Bachelor's degree (or equivalent) and significant management experience, with strong analytical, collaborative, and communication skills to partner with underwriters, SIU, and other stakeholders.

Qualifications

• Bachelor's degree or equivalent experience.
• Typically seven years of related work experience.
• Previous management experience preferred.
• Applicable certifications or professional designations preferred.

Responsibilities

• Oversees a team of claims professionals and sets expectations.
• Ensures claims are handled per company protocols and budgets.
• Maintains quality and customer service standards; manages escalations.
• Monitors performance data to drive improvements in quality and outcomes.
• Collaborates with internal and external partners including underwriters and SIU.
• Leads project teams as needed.
• Ensures compliance with state/local insurance regulations.

Skills

Leadership

Coaching

Claims resolution

Data analytics

Communication

Collaboration

Problem solving

Change management

MS Office

Leadership behaviors

Education

Bachelor's degree or equivalent experience

Seven years of related work experience

Previous management experience preferred

Certifications or professional designations preferred

Tools

Microsoft Office Suite

Job description

CNA Insurance in the United States is seeking an experienced claims leader to direct a team of professionals, drive efficiency, and ensure adherence to company protocols. This role emphasizes quality, service levels, and budget management across claim operations.

Applicants should have a Bachelor's degree (or equivalent) and significant management experience, with strong analytical, collaborative, and communication skills to partner with underwriters, SIU, and other stakeholders.