General Liability Claims Leader

CNA Insurance; Princeton (NJ); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance seeks a senior claims leader to oversee a team handling General Liability claims. You will set performance expectations, coach staff, and drive results while ensuring adherence to company protocols and quality standards.

The role emphasizes collaboration with underwriters, SIU, and external partners, monitoring dashboards, and guiding process improvements to meet service targets and budget goals.

Qualifications

• Bachelor's degree or equivalent experience.
• Typically seven years of related work experience.
• Previous management experience is preferred.
• Certifications or professional designations are preferred.

Responsibilities

• Oversees the work activities of a team of claims professionals and has full management responsibility by setting and communicating expectations, providing direction and coaching, facilitating training and development, managing employee performance, and contributing to employee engagement.

Skills

Leadership

Coaching

Communication

Data analytics

Claims knowledge

Team management

MS Excel

Analytics dashboards

Education

Bachelor's degree or equivalent

Professional designations preferred

Tools

MS Office

Job description

CNA Insurance seeks a senior claims leader to oversee a team handling General Liability claims. You will set performance expectations, coach staff, and drive results while ensuring adherence to company protocols and quality standards.

The role emphasizes collaboration with underwriters, SIU, and external partners, monitoring dashboards, and guiding process improvements to meet service targets and budget goals.