General Liability Claims Leader

CNA Insurance; Radnor (Delaware County); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance is seeking a Director-level claims leader for its General Liability line. You will manage a team of claims professionals, drive timely dispositions, coaching, and ensure adherence to protocols and budgets.

You will build cross-functional relationships with underwriters, SIU, Recovery Services and external partners while guiding quality and customer service improvements across the team.

Qualifications

• Bachelor's degree or equivalent experience.
• Typically 7+ years of related work experience.
• Previous management experience is preferred.
• Applicable certifications or professional designations preferred.

Responsibilities

• Oversees the work activities of a team of claims professionals and has full management responsibility by setting and communicating expectations, providing direction and coaching, facilitating training and development, managing employee performance, and contributing to employee engagement.
• Contributes to the achievement of business results by ensuring that claims are effectively handled according to company protocols, quality and customer service standards are achieved, and expenses are appropriately managed.
• Contributes to achievement of customer satisfaction targets by ensuring quality, service and cycle time standards are met or exceeded by the team and handling escalated customer service issues promptly and professionally.
• Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.

Skills

Leadership

Coaching

Claims resolution

Analytics

Communication

Collaboration

Microsoft Office

Education

Bachelor's degree

7+ years experience

Tools

Microsoft Office

Job description

CNA Insurance is seeking a Director-level claims leader for its General Liability line. You will manage a team of claims professionals, drive timely dispositions, coaching, and ensure adherence to protocols and budgets.

You will build cross-functional relationships with underwriters, SIU, Recovery Services and external partners while guiding quality and customer service improvements across the team.