General Liability Claims Team Leader

CNA Insurance; Plano (TX); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance is seeking a Director-level claims leader for its General Liability line. You will guide a team of claims professionals, ensuring timely disposition of claims while aligning with company protocols and service standards.

You will monitor analytics, drive improvements, and manage expenses, collaborating with underwriters, SIU, and external partners to achieve high customer satisfaction and strong outcomes.

Qualifications

• Bachelor's degree or equivalent experience.
• Typically 7+ years of related work experience.
• Previous management experience is preferred.

Responsibilities

• Oversees work activities of a team of claims professionals with full management responsibility.
• Ensures claims are handled per company protocols and service standards.
• Monitors quality dashboards and provides technical guidance.
• Identifies trends and implements improvement opportunities.
• Manages department budget and vendor spend.
• Builds collaborative relationships with internal/external partners.
• Communicates updates and maintains documentation for processes.

Skills

Leadership

Claims management

Analytics

Communication

Collaboration

Problem solving

MS Office

Education

Bachelor's degree

Seven years of related work experience

Management experience preferred

Tools

MS Office Suite

Job description

CNA Insurance is seeking a Director-level claims leader for its General Liability line. You will guide a team of claims professionals, ensuring timely disposition of claims while aligning with company protocols and service standards.

You will monitor analytics, drive improvements, and manage expenses, collaborating with underwriters, SIU, and external partners to achieve high customer satisfaction and strong outcomes.