Senior Liability Claims Leader

CNA Insurance; Atlanta (GA); On-site; USD 72,000 - 141,000; Full time

Benefits offered by this job

Benefits package

Job summary

CNA Insurance is seeking a senior claims leader in the United States to oversee a team of claims professionals, drive performance, and ensure adherence to company protocols. The role focuses on quality, service, and cost control while guiding staff development and collaboration with internal and external partners.

Reporting typically to a director or above, the position requires a bachelor's degree and seven years of related experience, with preferred management credentials.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Typically a minimum of seven years of related work experience.
• Previous management experience is preferred.
• Applicable certifications or professional designations are preferred.

Responsibilities

• Oversees the work activities of a team of claims professionals and has full management responsibility by setting and communicating expectations, providing direction and coaching, facilitating training and development, managing employee performance, and contributing to employee engagement.
• Contributes to the achievement of business results by ensuring that claims are effectively handled according to company protocols, quality and customer service standards are achieved, and expenses are appropriately managed.
• Contributes to achievement of customer satisfaction targets by ensuring quality, service and cycle time standards are met or exceeded by the team and handling escalated customer service issues promptly and professionally.
• Ensures established claim handling protocols are followed by maintaining appropriate file engagement, monitoring quality dashboards and partnering with quality assurance resources to provide meaningful technical guidance that contributes to both claim resolution strategies and employee development.
• Recognizes trends and implements improvement opportunities by monitoring team performance, reviewing and interpreting data analytics and developing strategies to improve quality, customer satisfaction and overall claim outcomes.
• Contributes to achievement of department budget and effectively manages expenses associated with claims resolution by ensuring appropriate usage of vendors, and holding team accountable to productivity and timely disposition standards.

Skills

Leadership

Coaching

Analytical thinking

Communication skills

Data analytics

Collaboration

MS Office

Education

Bachelor's degree or equivalent experience

7+ years related work experience

Management experience

Certifications preferred

Tools

Microsoft Office Suite

Job description

CNA Insurance is seeking a senior claims leader in the United States to oversee a team of claims professionals, drive performance, and ensure adherence to company protocols. The role focuses on quality, service, and cost control while guiding staff development and collaboration with internal and external partners.

Reporting typically to a director or above, the position requires a bachelor's degree and seven years of related experience, with preferred management credentials.