General Clerk III - 542793

TeleSolv Group; Boston (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

TeleSolv Consulting in Boston, MA is seeking a detail‑oriented General Clerk III to support the Federal Services team. The role involves identity verification, enrollment assistance, appointment scheduling, and daily reporting for Trusted Traveler Program applicants.

Local candidates only; must be willing to undergo a Tier 4 Public Trust background check and possess a high school diploma or GED. Office attire and reliable transportation are required.

Qualifications

• U.S. citizenship and ability to pass a Tier 4 Public Trust background check.
• Two years of general administrative experience with customer interface.
• Two years of experience using Microsoft Office products (Word, Excel, Outlook).
• Active Tier 4 Public Trust, or ability to obtain and maintain one.
• High school diploma or GED from an accredited institution.

Responsibilities

• Greet and check-in applicants and verify identity.
• Answer inquiries and ensure timely check-in to avoid delays.
• Maintain up-to-date information on program requirements and enrollment.
• Notify Government inspection staff of any adverse information.
• Check applicant data against government databases.
• Provide daily performance reports and compile data.

Skills

Customer service

Administrative support

Data entry

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

General Clerk III - 542793

Department: Federal Services

Employment Type: Full Time

Location: Boston, MA

Compensation: $24.38 / hour

Description

TeleSolv Consulting is seeking a detail‑oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This role will support the federal government and all applicants MUST be local to the Boston, MA. area.

Please Note To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements:

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.