General Clerk III - 542750

TeleSolv Group; Sacramento (CA); On-site; USD 46,000 - 50,000; Full time

Job summary

TeleSolv Consulting is seeking a detail-oriented General Clerk III to support federal services in Sacramento, CA. The role involves greeting applicants, verifying identities, and assisting with Trusted Traveler Program applications.

The ideal candidate will have a high school diploma or GED, two years of admin experience, proficiency with Microsoft Office, and the ability to obtain and maintain a Tier 4 Public Trust background. This is a full-time position offering hourly compensation of $23.08.

Qualifications

• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).

Responsibilities

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Skills

Customer service

Administrative support

Microsoft Office proficiency

Education

High school diploma/GED

Tools

Microsoft Office

Job description

General Clerk III - 542750

Department: Federal Services

Employment Type: Full Time

Location: Sacramento, CA

Compensation: $23.08 / hour

Description

TeleSolv Consulting is seeking a detail-oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.
This role will support the federal government and all applicants MUST be local to the Sacramento, CA. area.
**Please Note**
To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
MUST dress in professional business casual attire.
MUST have a reliable source of transportation.
The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements:

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.