General Clerk III - 478344

TeleSolv Group; Charleston (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

TeleSolv Group in Charleston, SC seeks a General Clerk III to support federal services operations. You will perform administrative tasks, verify documents, schedule appointments, and generate daily reports for CBP-related processes.

The role requires US citizenship, the ability to obtain a Tier 4 Public Trust, and a high school diploma or GED, with at least two years of administrative experience and proficiency in Microsoft Office. Local candidates only.

Qualifications

• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants at the desk.
• Verify applicant identity and required documents.
• Maintain up-to-date program information for easy access.
• Notify Government inspection staff of issues affecting applications.
• Access government databases to verify information.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist applicants with creating accounts and submitting online applications.
• Assist with membership card activation and status updates.

Skills

Administrative experience

Customer service

Data entry

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

General Clerk III - 478344

Department: Federal Services

Employment Type: Full Time

Location: Charleston, SC

Compensation: $19.18 / hour

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This role will support the federal government and all applicants MUST be local to Charleston, SC.

Please Note

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements:

• U.S. Citizen.
• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.