General Clerk III - 479847

TeleSolv Group; St. Louis (MO); On-site; USD 45,000 - 52,000; Full time

Job summary

TeleSolv Consulting in St. Louis, MO is seeking a General Clerk III to provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, scheduling, and daily reporting.

This onsite position requires U.S. citizenship, a Tier 4 Public Trust, or the ability to obtain one; candidates should have a high school diploma and two years of administrative experience with Microsoft Office.

Qualifications

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity and documents; address inquiries; ensure timely check-in.
• Maintain up-to-date program information for public assistance.
• Notify government staff of information affecting applications.
• Check applicant data against government databases.
• Escort applicants as needed.
• Provide daily performance reports.
• Compile data for CBP officer and contractor reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist with creating accounts and submitting online enrollment and renewals.
• Assist with membership card activation.

Skills

Customer-focused

Administrative support

Data reporting

Education

High school diploma or GED

Tools

Microsoft Office

Job description

General Clerk III - 479847

Department: Federal Services

Employment Type: Full Time

Location: St. Louis, MO

Compensation: $21.63 / hour

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in St. Louis, MO. **Please Note**

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Qualifications:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.