General Clerk III - 384327

TeleSolv Group; Blaine (WA); On-site; USD 41,000 - 55,000; Full time

Job summary

TeleSolv Consulting seeks a General Clerk III for an onsite role in Blaine, WA. You will support Trusted Traveler Program applicants, verify identities, assist with enrollment, and prepare daily reports for CBP staff and contractors.

The position requires U.S. citizenship, a Tier 4 Public Trust or ability to obtain one, and 2+ years of administrative experience with MS Office. This is an onsite opportunity in Blaine, WA.

Qualifications

• U.S. citizenship required.
• Willing to undergo an intense background check.
• Active Tier 4 Public Trust or ability to obtain one.
• High school diploma or GED.
• 2+ years general administrative experience with customer interface.
• 2+ years experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• 2 years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants as needed.
• Verify identity and required documents for transactions.
• Maintain up-to-date program information for public and staff.
• Notify CBP staff of information affecting applications.
• Check information against government databases.
• Escort applicants to designated locations as required.
• Provide performance reports and daily activity data.

Skills

Administrative experience

Customer interaction

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

General Clerk III - 384327

Department: Federal Services

Employment Type: Full Time

Location: Blaine, WA

Compensation: $23.16 / hour

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in Blaine, WA.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Key Responsibilities:

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.