GenAI Change & Adoption Leader (Remote)

Ladders; United States; Remote; USD 114,000 - 190,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

Health Coach access

24/7 nurse-based resource

Employee Assistance Program

Retirement savings with company match

Tuition assistance

Adoption assistance

Paid parental leave

Disability benefits

12 paid holidays

Time off

Job summary

Ladders is seeking a Services AI Change Management & Adoption Leader to drive GenAI-enabled service initiatives, remotely from the US. You will lead change management, adoption readiness, and cross-functional collaboration to operationalize AI capabilities.

Responsibilities include building training, managing risks, and developing tools to scale adoption, while partnering with process owners to ensure data quality and effective communication across programs.

Qualifications

• Bachelor's degree in Business, Engineering, or related discipline.
• 8+ years of change management or operational readiness experience.
• 5+ years in Services, Supply Chain, or industrial operations.
• Experience leading large-scale transformation projects.
• Strong understanding of business process flows and operational data structures.

Responsibilities

• Execute and improve the change management playbook for GenAI initiatives.
• Own the context management process for AI solutions.
• Ensure context data quality and enrichment for AI consumption.
• Design and facilitate activation workshops with business process owners.
• Develop train-the-trainer sessions and toolkits for end-user support.
• Manage change risk and dependency register across initiatives.
• Build stakeholder maps and coordinate communications for AI adoption.

Skills

Change management

Adoption leadership

Stakeholder engagement

GenAI knowledge

Process improvement

Education

Bachelor’s degree in Business, Engineering, or related discipline

Job description

Ladders is seeking a Services AI Change Management & Adoption Leader to drive GenAI-enabled service initiatives, remotely from the US. You will lead change management, adoption readiness, and cross-functional collaboration to operationalize AI capabilities.

Responsibilities include building training, managing risks, and developing tools to scale adoption, while partnering with process owners to ensure data quality and effective communication across programs.