Services AI Change Management & Adoption Leader

Ladders; United States; Remote; USD 114,000 - 190,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

Health Coach access

24/7 nurse-based resource

Employee Assistance Program

Retirement savings with company match

Tuition assistance

Adoption assistance

Paid parental leave

Disability benefits

12 paid holidays

Time off

Job summary

Ladders is seeking a Services AI Change Management & Adoption Leader to drive GenAI-enabled service initiatives, remotely from the US. You will lead change management, adoption readiness, and cross-functional collaboration to operationalize AI capabilities.

Responsibilities include building training, managing risks, and developing tools to scale adoption, while partnering with process owners to ensure data quality and effective communication across programs.

Qualifications

• Bachelor's degree in Business, Engineering, or related discipline.
• 8+ years of change management or operational readiness experience.
• 5+ years in Services, Supply Chain, or industrial operations.
• Experience leading large-scale transformation projects.
• Strong understanding of business process flows and operational data structures.

Responsibilities

• Execute and improve the change management playbook for GenAI initiatives.
• Own the context management process for AI solutions.
• Ensure context data quality and enrichment for AI consumption.
• Design and facilitate activation workshops with business process owners.
• Develop train-the-trainer sessions and toolkits for end-user support.
• Manage change risk and dependency register across initiatives.
• Build stakeholder maps and coordinate communications for AI adoption.

Skills

Change management

Adoption leadership

Stakeholder engagement

GenAI knowledge

Process improvement

Education

Bachelor’s degree in Business, Engineering, or related discipline

Job description

For our client, we are seeking a Services AI Change Management & Adoption Leader to join the team of a leader in the Business Services space.

This role will lead change management and adoption efforts for GenAI-enabled service initiatives, helping ensure new AI capabilities are operationalized effectively across the business. You will partner closely with process owners, stakeholders, and cross-functional teams to improve readiness, strengthen communication, and support successful user adoption. The position also plays a key role in maintaining data quality, managing risks and dependencies, and building the tools and training needed to scale adoption.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $114,100 – $190,200 annually

Responsibilities

• Execute and improve the change management playbook for GenAI initiatives
• Own the context management process for AI solutions
• Ensure context data quality and enrichment for AI consumption
• Design and facilitate activation workshops with business process owners
• Develop train-the-trainer sessions and toolkits for end-user support
• Manage change risk and dependency register across initiatives
• Build stakeholder maps and coordinate communications for AI adoption

Qualifications

• Bachelor’s degree in Business, Engineering, or related discipline
• 8+ years of experience in change management or operational readiness
• 5+ years in Services, Supply Chain, or industrial operations
• Experience leading large-scale transformation projects
• Strong understanding of business process flows and operational data structures

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach and 24/7 nurse-based resource
• Employee Assistance Program for confidential counseling
• Retirement Savings Plan with company matching contributions
• Tuition assistance and adoption assistance
• Paid parental leave and disability benefits
• 12 paid holidays and permissive time off

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.