Gen AI Engineer - ServiceNow, RAG & Agentic Workflows

Machine Learning Technologies, LLC; Chicago (IL); On-site; USD 76,000 - 108,000; Full time

Job summary

Machine Learning Technologies, LLC is seeking an AI/ML Engineer in Chicago to design, build, and deploy AI-powered solutions on the ServiceNow platform. The role focuses on Gen AI, LLMs, RAG pipelines, and knowledge graphs to accelerate automation and decision-making for GTM processes.

The candidate will engineer scalable workflows, integrate ML models, and collaborate with Product and Operations to drive measurable business impact in a dynamic enterprise environment.

Qualifications

• Gen AI Engineer with strong ServiceNow expertise.
• Experience blending Generative AI, LLMs and ServiceNow workflows.
• Familiarity with RAG pipelines and Knowledge Graphs in enterprise solutions.

Responsibilities

• Develop scalable ServiceNow applications and workflows.
• Leverage AI to enable GTM use cases like sales enablement and lead management.
• Design AI-powered systems using LLMs, Agentic AI and semantic retrieval.
• Build and maintain RAG pipelines enriched with Knowledge Graphs.
• Implement AI agents for task planning and execution in real-world processes.
• Collaborate with Product and Business Operations to deliver measurable impact.

Skills

Gen AI

LLMs

ServiceNow

GTM use cases

RAG pipelines

Knowledge Graphs

Agentic AI

Tools

ServiceNow

AIA Studio

Semantic retrieval

Job description

Machine Learning Technologies, LLC is seeking an AI/ML Engineer in Chicago to design, build, and deploy AI-powered solutions on the ServiceNow platform. The role focuses on Gen AI, LLMs, RAG pipelines, and knowledge graphs to accelerate automation and decision-making for GTM processes.

The candidate will engineer scalable workflows, integrate ML models, and collaborate with Product and Operations to drive measurable business impact in a dynamic enterprise environment.