AI/ML Engineer

Machine Learning Technologies, LLC; Chicago (IL); On-site; USD 76,000 - 108,000; Full time

Job summary

Machine Learning Technologies, LLC is seeking an AI/ML Engineer in Chicago to design, build, and deploy AI-powered solutions on the ServiceNow platform. The role focuses on Gen AI, LLMs, RAG pipelines, and knowledge graphs to accelerate automation and decision-making for GTM processes.

The candidate will engineer scalable workflows, integrate ML models, and collaborate with Product and Operations to drive measurable business impact in a dynamic enterprise environment.

Qualifications

• Gen AI Engineer with strong ServiceNow expertise.
• Experience blending Generative AI, LLMs and ServiceNow workflows.
• Familiarity with RAG pipelines and Knowledge Graphs in enterprise solutions.

Responsibilities

• Develop scalable ServiceNow applications and workflows.
• Leverage AI to enable GTM use cases like sales enablement and lead management.
• Design AI-powered systems using LLMs, Agentic AI and semantic retrieval.
• Build and maintain RAG pipelines enriched with Knowledge Graphs.
• Implement AI agents for task planning and execution in real-world processes.
• Collaborate with Product and Business Operations to deliver measurable impact.

Skills

Gen AI

LLMs

ServiceNow

GTM use cases

RAG pipelines

Knowledge Graphs

Agentic AI

Tools

ServiceNow

AIA Studio

Semantic retrieval

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title: AI/ML Engineer
Location: Chicago,IL
Duration: 12 Months + Extension
Bill Rate: $67/hour
Job Type:W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

Job Description

We are looking for a Gen AI Engineer with strong ServiceNow expertise to design, build, and deploy AI-powered solutions that enhance automation, decision-making, and user experience across the ServiceNow platform. The ideal candidate will blend Generative AI, LLMs, and ServiceNow workflows to deliver intelligent enterprise solutions.

Key Responsibilities

ServiceNow Engineering:

• Develop scalable and maintainable applications and workflows within the ServiceNow platform.
• Align solutions with GTM use cases such as sales enablement, lead management, and partner operations.
• Leverage AIA Studio to orchestrate AI workflows.
• Integrate machine learning models and streamline decision-making in GTM processes.

AI System Design:

• Design AI-powered systems that use LLMs, Agentic AI, and semantic retrieval.
• Deliver contextual insights and automation.

RAG + KG Solutions:

• Build and maintain RAG pipelines enriched with Knowledge Graphs.
• Surface relevant, real-time data to sales teams to help close deals.

Agentic Workflows:

• Implement AI agents capable of task planning and execution.
• Support use cases such as lead routing, customer scoring, and higher deal velocity.

Cross-functional Collaboration:

• Work closely with Product and Business Operations to identify opportunities.
• Design solutions and deliver measurable impact.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.