Product Specialist - GCMS

Integrated Resources Inc.; Columbia (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a candidate for a role in GCMS support focused on technical documentation, customer training, and troubleshooting. The ideal applicant should have a Bachelor’s degree in sciences, technical experience with GCMS products, and strong customer service skills. This position may require travel and additional responsibilities as assigned.

Qualifications

• Bachelor’s degree required, higher degree preferred.
• At least two years of experience in technical applications related to GCMS.
• Experience with maintenance and repair of analytical instrumentation desired.

Responsibilities

• Develop technical documents for marketing and training.
• Train customers and staff on GCMS product line.
• Provide phone support related to GCMS products.

Skills

Technical applications development

Customer service

Troubleshooting

Education

Bachelor’s degree in physical or natural sciences

Job description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

We’ve stayed true to our focus of finding qualified and experienced professionals in our specialty areas. Our partner-employers know that they can rely on us to find the right match between their needs and the abilities of our top-tier candidates. By continually exceeding their expectations, we have built successful ongoing partnerships that help us stay true to our commitments of performance and integrity.

Our team works hard to deliver a tailored approach for each and every client, critical in matching the right employers with the right candidates. We forge partnerships that are meant for the long term and align skills and cultures. At IRI, we know that our success is directly tied to our clients’ success.

Job Description

Position Summary:

The individual in this position is responsible for a wide variety of GCMS support related functions including, but not limited to, development of technical documents related to marketing, sales, application use, training, repair, maintenance, installation, and phone support of client’s GCMS product line.

Travel and customer contact to support assigned product may be required. Additional responsibilities include training customers and SSI staff, as well as other related duties that may be assigned from time to time.

Education and/or Experience:

The incumbent is required to have at least a Bachelor’s degree in the physical or natural sciences, with a higher level degree highly preferred.

At least two years of technical applications/method development experience directly related to the GCMS product line is required.

Experience in maintenance and/or repair of analytical instrumentation, marketing background and any sales experience is highly desirable.

Attention to detail and strong customer service skills are required along with a dependable work ethic.

Knowledge Requirements / Education / Experience:

Must be proficient at effectively troubleshooting operational, application and other GCMS instrument problems in a methodical efficient manner.

Additional Information

All your inform

Shift Hours: Start Time:10:00 AM - End Time:06:00 PM