Gateway Student Services Assistant (Part-Time)

Central Ohio Technical College; Newark (OH); On-site; USD 15,000 - 22,000; Part time

Job summary

Central Ohio Technical College in Newark is seeking a part-time Student Employee to support Gateway Student Services. The successful candidate will greet students, answer questions, and connect callers and visitors with campus resources using Office tools and institutional systems.

The role emphasizes confidentiality under FERPA, strong written and verbal communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and Teams).
• Outstanding interpersonal, verbal, and written communication skills with diverse populations.
• Strong organizational, problem-solving, and time management abilities.

Responsibilities

• Serve as a primary point of contact for students, providing timely and accurate support through in-person, telephone, live chat, email, and outreach communications.
• Create a welcoming environment by assisting students in the Gateway lobby and connecting them with campus resources.
• Utilize institutional systems and communication tools to research and resolve questions, document interactions, and maintain accurate records while complying with FERPA.

Skills

Microsoft Office

Interpersonal communication

Customer service

Tools

Student information systems

CRM software

Document management systems

Job description

Central Ohio Technical College in Newark is seeking a part-time Student Employee to support Gateway Student Services. The successful candidate will greet students, answer questions, and connect callers and visitors with campus resources using Office tools and institutional systems.

The role emphasizes confidentiality under FERPA, strong written and verbal communication, and the ability to manage multiple tasks in a fast-paced environment.