Gatehouse Security & Guest Services Officer

erickson; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO + volunteer hours

401k with match

Onsite health centers

Dining discount

Growth opportunities

Job summary

Highland Springs by Erickson Senior Living is seeking a Gatehouse Officer to staff the community entrance, greet visitors, and support safety and security for residents and guests.

You will screen traffic, provide parking passes and directions, log visitors, and coordinate with security and emergency services as needed. The role emphasizes outstanding customer service and confidentiality in a welcoming retirement community.

Qualifications

• Must be at least 18 years old.
• Prior experience as a Security Gatehouse Officer preferred.
• Current and valid driver’s license preferred.

Responsibilities

• Acknowledge visitors, provide a pleasant greeting, and offer assistance as needed to all persons entering the community.
• Screen all vehicle and pedestrian traffic entering the community.
• Provide proper parking passes, maps, and instructs visitors to park in appropriate spaces.
• Document all visitors and vendors/contractors via the standard gatehouse log in.
• Inform the security and emergency services supervisor of any inspectors, government representatives, process servers, and law enforcement attempting to enter the community.
• Complete thorough and detailed incident reports using our online report system.
• Maintain strict confidentiality regarding all information pertaining to protected health information or any other sensitive or confidential information obtained while employed by or pertaining to the company, its employees, business information, or residents.

Skills

Gatehouse security experience

Job description

Highland Springs by Erickson Senior Living is seeking a Gatehouse Officer to staff the community entrance, greet visitors, and support safety and security for residents and guests.

You will screen traffic, provide parking passes and directions, log visitors, and coordinate with security and emergency services as needed. The role emphasizes outstanding customer service and confidentiality in a welcoming retirement community.