Gatehouse Security & Guest Services Officer

Erickson Senior Living; Warminster Township (Bucks County); On-site; USD 23,000 - 26,000; Full time

Job summary

Ann's Choice by Erickson Senior Living is seeking a Gatehouse Officer to staff the entrance, greet visitors, and support a secure, hospitable community. You will manage vehicle and pedestrian traffic and assist guests with passes and directions.

The role emphasizes safety, confidentiality, and customer service, with the team focused on inclusivity and resident well‑being. Onsite benefits and growth opportunities are highlighted.

Qualifications

• Must be at least 18 years old.
• Prior experience as a Security Gatehouse Officer preferred.
• Current and valid driver's license preferred.

Responsibilities

• Acknowledge visitors, provide a pleasant greeting, and offer assistance as needed to all persons entering the community
• Screen all vehicle and pedestrian traffic entering the community
• Provide proper parking passes, maps, and instructs visitors to park in appropriate spaces
• Document all visitors and vendors/contractors via the standard gatehouse log in
• Inform the security and emergency services supervisor of any inspectors, government representatives, process servers, and law enforcement attempting to enter the community
• Complete thorough and detailed incident reports using our online report system
• Maintain strict confidentiality regarding all information pertaining to protected health information or any other sensitive or confidential information obtained while employed by or pertaining to the company, its employees, business information, or residents

Skills

Customer service

Hospitality

Safety awareness

Job description

Ann's Choice by Erickson Senior Living is seeking a Gatehouse Officer to staff the entrance, greet visitors, and support a secure, hospitable community. You will manage vehicle and pedestrian traffic and assist guests with passes and directions.

The role emphasizes safety, confidentiality, and customer service, with the team focused on inclusivity and resident well‑being. Onsite benefits and growth opportunities are highlighted.