Gatehouse Security & Visitor Services Officer

Erickson Senior Living; Dallas (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health/Dental/Vision

Wellness reimbursement

PTO + volunteer hours

401(k) with 3% match

Onsite medical centers

Dining discount

Growth opportunities

Job summary

Highland Springs is a beautiful continuing care retirement community in North Dallas, Texas. Erickson Senior Living is seeking a Gatehouse Officer to staff the entrance and deliver exceptional customer service while upholding safety and security standards.

Greet visitors, screen vehicle and pedestrian traffic, provide parking guidance, log entries, and maintain confidentiality of sensitive information. Compensation starts around $18/hour, with strong benefits and growth opportunities.

Qualifications

• Must be at least 18 years old.
• Prior experience as a Security Gatehouse Officer preferred.
• Current and valid driver’s license preferred.

Responsibilities

• Acknowledge visitors, provide a pleasant greeting, and offer assistance as needed to all persons entering the community.
• Screen all vehicle and pedestrian traffic entering the community.
• Provide proper parking passes, maps, and instruct visitors to park in appropriate spaces.
• Document all visitors and vendors/contractors via the standard gatehouse log in.
• Inform the security and emergency services supervisor of any inspectors, government representatives, process servers, and law enforcement attempting to enter the community.
• Complete thorough and detailed incident reports using our online report system.
• Maintain strict confidentiality regarding all information pertaining to protected health information or any other sensitive or confidential information obtained while employed by or pertaining to the company, its employees, business information, or residents.

Skills

Customer service

Hospitality

Safety awareness

Job description

Highland Springs is a beautiful continuing care retirement community in North Dallas, Texas. Erickson Senior Living is seeking a Gatehouse Officer to staff the entrance and deliver exceptional customer service while upholding safety and security standards.

Greet visitors, screen vehicle and pedestrian traffic, provide parking guidance, log entries, and maintain confidentiality of sensitive information. Compensation starts around $18/hour, with strong benefits and growth opportunities.