Gatehouse Security & Front Desk Lead

FirstService Residential; Groveland (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full benefits

Medical plans

Dental

Vision

Paid holidays

401k match

Time off

Job summary

FirstService Residential is seeking a full-time Security Associate to ensure a safe environment for residents, guests, and service providers at the Groveland property. You will greet and register guests, maintain logs, and operate electronic security systems, reporting to the Security Supervisor.

Responsibilities include monitoring access, responding to emergencies, and following the Security SOP. Strong customer service and communication skills are essential; bilingual abilities are a plus.

Qualifications

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• Two to three years of business experience in a similar position preferred.
• Command of information system hardware/software is required.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Needs to read and understand The Continental Employee Handbook/Security Standard Operating Procedures.
• Attends Security / Front Desk staff meetings.
• May be assigned other duties by the on-site Community Association Manager.

Skills

Customer service

Communication

Time management

Emergency response

Multilingual

Education

High school diploma or equivalency

Business/hospitality coursework

Job description

FirstService Residential is seeking a full-time Security Associate to ensure a safe environment for residents, guests, and service providers at the Groveland property. You will greet and register guests, maintain logs, and operate electronic security systems, reporting to the Security Supervisor.

Responsibilities include monitoring access, responding to emergencies, and following the Security SOP. Strong customer service and communication skills are essential; bilingual abilities are a plus.