Gate Monitor & Passenger Flow Specialist

Menzies Aviation; Honolulu (HI); On-site; USD 32,000 - 42,000; Full time

Job summary

Menzies Aviation in Honolulu, Hawaii, is seeking a frontline passenger service agent to monitor passengers in busy terminal areas, guide them to lines and boarding zones, and provide friendly assistance.

The role requires 1–2 years of customer service, familiarity with CRM platforms, and a proactive attitude to identify safety hazards and disruptions, while maintaining professionalism during peak travel times and irregular operations.

Qualifications

• 1-2 years of customer service experience.
• Experience with CRM platforms.
• Security: 1 year (preferred).

Responsibilities

• Monitor passengers in other high-traffic areas
• Direct passengers to appropriate lines, checkpoints, counters, or boarding areas
• Provide friendly and professional customer assistance to passengers
• Identify and manage operational issues, safety hazards, or service disruptions and report to leadership
• Monitor compliance with safety, security, and airport regulations
• Assist during irregular operations, flight delays, cancellations, and peak travel periods
• Maintain professionalism and composure in high-volume and fast-paced environments
• Perform other duties as requested

Skills

Customer service experience

CRM platforms

Job description

Menzies Aviation in Honolulu, Hawaii, is seeking a frontline passenger service agent to monitor passengers in busy terminal areas, guide them to lines and boarding zones, and provide friendly assistance.

The role requires 1–2 years of customer service, familiarity with CRM platforms, and a proactive attitude to identify safety hazards and disruptions, while maintaining professionalism during peak travel times and irregular operations.