Airport Passenger Service Lead - Flight Privileges

Unifi Aviation LLC; Kailua (HI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flight Privileges

Weekly pay

Full time starts at 30 hours per week

PTO (Paid Time Off)

Medical, Dental and Vision Insurance

401k for all employees

Exclusive discounts and wellness 프로그램

Job summary

Unifi Aviation LLC in Kailua, Hawaii, seeks a proactive team lead for passenger services, ticketing, check-in and boarding support. You will supervise agents, ensure smooth arrivals, assist guests with special needs, and resolve inquiries with a focus on safety and service quality.

Candidates should have a High School diploma or equivalent, be 18+, and able to obtain required credentials. The role offers full-time hours, benefits, and career growth in a fast-paced aviation environment.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Skills

Customer service

Education

High School diploma, GED or equivalent

Job description

Unifi Aviation LLC in Kailua, Hawaii, seeks a proactive team lead for passenger services, ticketing, check-in and boarding support. You will supervise agents, ensure smooth arrivals, assist guests with special needs, and resolve inquiries with a focus on safety and service quality.

Candidates should have a High School diploma or equivalent, be 18+, and able to obtain required credentials. The role offers full-time hours, benefits, and career growth in a fast-paced aviation environment.