Gate Agent — Passenger Boarding & Customer Service

Piedmont Airlines, Inc.; Middletown Township (PA); On-site; USD 18,000 - 26,000; Full time

Job summary

Piedmont Airlines, Inc. is hiring a Customer Service Gate Agent in our Ground Handling Department to assist passengers with boarding, monitor computerized boarding, and help guests with special needs.

The role requires completing the Gate Agent training, ability to lift up to 70 pounds, and work all shifts including weekends and holidays. You will work as part of a team to deliver excellent service and coordinate wheelchair and unaccompanied minor arrangements.

Qualifications

• Successful completion of training course.
• Ability to meet company goals in a high-energy environment.
• Effective communication skills.
• Organize, prioritize, and multitask effectively.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding processes.
• Assist customers with special needs, including wheelchairs and unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway and work as a team to meet objectives.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Problem solving

Job description

Piedmont Airlines, Inc. is hiring a Customer Service Gate Agent in our Ground Handling Department to assist passengers with boarding, monitor computerized boarding, and help guests with special needs.

The role requires completing the Gate Agent training, ability to lift up to 70 pounds, and work all shifts including weekends and holidays. You will work as part of a team to deliver excellent service and coordinate wheelchair and unaccompanied minor arrangements.