Gastroenterology Admin Coordinator

Dhnursing; Bedford (NH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement plans

Job summary

Dartmouth Health is seeking a Referral Coordinator to respond to patient calls, greet patients, assist with forms, and coordinate scheduling and related tasks in a fast-paced environment.

You will process referrals, authorize procedures, liaise between primary care physicians and specialists, and support staff to ensure timely care. Strong communication and multitasking are essential for success on-site in NH.

Qualifications

• High school graduate with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.
• Able to prioritize multiple tasks; strong communication and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists with forms and use of technology.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or to speak with clinical staff.
• Reviews schedules daily for accuracy and keeps wait lists updated to fully book appointments.
• Completes follow up tasks such as booking appointments and scheduling lab/radiology exams.
• Answers calls, takes messages, schedules appointments or transfers calls as needed.
• Monitors messages and faxes to determine proper action in a timely manner.
• Completes Authorizations and Pre Certifications for external and stat procedures.
• Reviews provider schedules daily and contacts patients for follow up if needed.
• Supports providers and staff in addressing patient questions/concerns.

Skills

Insurance terminology

Customer service

Communication

Attention to detail

Multitasking

Computer skills

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking a Referral Coordinator to respond to patient calls, greet patients, assist with forms, and coordinate scheduling and related tasks in a fast-paced environment.

You will process referrals, authorize procedures, liaise between primary care physicians and specialists, and support staff to ensure timely care. Strong communication and multitasking are essential for success on-site in NH.