Clinical Referrals & Scheduling Specialist

Dartmouth-Hitchcock Health; Milford (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Dartmouth-Hitchcock Health is seeking an organized referral coordination specialist to manage patient referrals, schedule appointments, and provide education and information to patients and staff. You will act as a liaison between physicians and external specialists, ensuring timely communications and accurate processing of referrals.

Responsibilities include handling incoming inquiries, updating schedules, processing authorizations, and supporting providers with patient questions and concerns

Qualifications

• Must have high school diploma or equivalent.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.
• Prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists with forms and technology.
• Processes requests for prescriptions, forms, appointments or to speak with clinical staff.
• Reviews schedules daily for accuracy and reschedules to ensure full bookings.
• Completes follow-up tasks (appointments, labs, external procedures) as directed by the After Visit Summary.
• Monitors and routes messages; schedules calls and transfers when needed.
• Completes authorizations and pre-certifications for external and stat procedures.
• Reviews provider schedules to identify follow-up needs and manage no-shows.

Skills

Communication skills

Insurance terminology

Interpersonal skills

Computer literacy

Attention to detail

Education

High school diploma or equivalent

Job description

Dartmouth-Hitchcock Health is seeking an organized referral coordination specialist to manage patient referrals, schedule appointments, and provide education and information to patients and staff. You will act as a liaison between physicians and external specialists, ensuring timely communications and accurate processing of referrals.

Responsibilities include handling incoming inquiries, updating schedules, processing authorizations, and supporting providers with patient questions and concerns