Gas Service Coordination & Billing Specialist

Delmarva Power & Light Co.; Baltimore (MD); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Hourly rate $34.29/hr

Annual bonus 6%

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Paid time off and holidays

Wellbeing programs and tuition/reas

Job summary

Delmarva Power & Light Co. is seeking an Administrative Coordinator to support BGE customer-requested service projects by coordinating contracts, payments, permits, and joint trench billing.

You will serve as a key liaison among customers, municipalities, vendors, internal teams and job owners to ensure documentation and approvals are accurate and timely. Qualifications include four years of clerical experience, the ability to handle high-volume work, and strong written and spoken communication.

Qualifications

• Four years of clerical experience or equivalent combination of formal education/training and experience.
• Ability to handle high volume work.
• Demonstrated ability to communicate effectively both orally and in writing.
• Demonstrated accuracy and attention to details.

Responsibilities

• Monitor the New Business Inquiry mailbox and respond to customer and internal inquiries.
• Review, process, and assign gas service requests through CC&B.
• Process and coordinate gas-related work activities, including Gas Remove, Gas Abandoned services, Gas Availability requests.
• Enter customer service requests and draft applications received through site plans, email, and fax into Intellio.
• Review applications to determine appropriate job classification (RES1 and Service Lateral).
• Assign TIBCO and draft work to OSAs and contractors.
• Coordinate workload distribution to ensure efficient processing and timely completion of customer requests.
• Manage ERCs (Extension Relocation Contracts) in connection with customer requested services.

Skills

Clerical experience

High-volume work

Effective communication

Attention to detail

Tools

CC&B

Intellio

OneMDS

Asset Suite 8

Job description

Delmarva Power & Light Co. is seeking an Administrative Coordinator to support BGE customer-requested service projects by coordinating contracts, payments, permits, and joint trench billing.

You will serve as a key liaison among customers, municipalities, vendors, internal teams and job owners to ensure documentation and approvals are accurate and timely. Qualifications include four years of clerical experience, the ability to handle high-volume work, and strong written and spoken communication.