Gas Sales Supervisor — Customer Solutions Leader

Eversource; Berlin (CT); Sur place; USD 136 000 - 151 000; Plein temps

Résumé du poste

Eversource is seeking a senior customer operations leader to oversee the mid-account and residential gas customer programs, ensuring timely service installations, solid customer relationships, and compliant execution across policies and regulatory standards.

You will supervise Gas Sales Representatives, align cross-functional teams, drive revenue growth, and mentor staff while maintaining safety and adherence to labor contracts.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, related discipline or equivalent experience.
• Minimum of five (5) years in marketing, sales, sales support or general business management.
• Gas experience preferred.

Responsabilités

• Supervises and coordinates Gas Sales Representatives and other staff serving mid-account and residential customers.
• Communicates policies on pipe extensions, rate terms, load and revenue estimation.
• Participates in cross-functional teams to improve customer service and profitability.
• Works cross-functionally to improve dealer, residential and M&J gas sales customer service activities.
• Trains team and participates in candidate interviews for employment advancement.

Connaissances

Leadership

Customer relationships

Cross-functional collaboration

Strategic vision

Ownership & accountability

People management

Communication

Team training

Formation

Bachelor's degree or equivalent experience

Marketing / Business Administration background

Outils

Microsoft Office

Word/Excel/PowerPoint

Description du poste

Eversource is seeking a senior customer operations leader to oversee the mid-account and residential gas customer programs, ensuring timely service installations, solid customer relationships, and compliant execution across policies and regulatory standards.

You will supervise Gas Sales Representatives, align cross-functional teams, drive revenue growth, and mentor staff while maintaining safety and adherence to labor contracts.