Gas Sales Supervisor, Customer Solutions

Eversource Energy; Berlin (CT); On-site; USD 136,000 - 151,000; Full time

Job summary

Eversource is seeking a Supervisor, Sales, Customer Thermal Solutions to lead the gas sales team serving mid-account and residential customers in the MA/CT/NH area. The role focuses on timely service delivery, policy adherence, and customer relationship development.

Responsibilities include coordinating billing issues, overseeing field and office staff, and ensuring compliance with company standards while driving revenue growth and operational efficiency.

Qualifications

• Bachelor’s degree in Marketing, Business Administration or related field (or equivalent experience).
• Minimum five years in marketing, sales support or general business management; gas experience preferred.

Responsibilities

• Supervises and leads Gas Sales Representatives and staff serving mid-account and residential gas customers.
• Coordinates policy implementation, load and revenue estimation, and customer service improvements.
• Drives cross-functional collaboration to improve customer service and revenue growth.
• Trains staff on methods, processes and regulatory compliance; participates in candidate selection and development.

Skills

Leadership

Gas distribution knowledge

Customer operations

Communication

MS Office

Education

Bachelor's degree in Marketing/Business Administration

Tools

MS Word

Excel

PowerPoint

Job description

Eversource is seeking a Supervisor, Sales, Customer Thermal Solutions to lead the gas sales team serving mid-account and residential customers in the MA/CT/NH area. The role focuses on timely service delivery, policy adherence, and customer relationship development.

Responsibilities include coordinating billing issues, overseeing field and office staff, and ensuring compliance with company standards while driving revenue growth and operational efficiency.