Gas Dispatch Specialist (24/7 Emergency & Ops)

Atmos Energy Corporation; Plano (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA contribution

Job summary

Atmos Energy Corporation is seeking a Dispatch/Customer Service professional to plan, dispatch, and monitor work orders and locate emergency lines. The role emphasizes rapid response to customer emergencies and collaboration with field operations to resolve needs.

Qualifications include a high school diploma and 3 years in dispatch or customer service, with preferred experience in billing systems. The position involves shift work in a safety‑sensitive environment and on‑site duties.

Qualifications

• Requires high school diploma or equivalent and three years of experience in customer service, customer call center, dispatch operations or closely related environment.
• Requires ability to communicate with internal and external customers to obtain/provide basic information.
• Requires basic arithmetic and data entry skills; familiarity with billing or dispatching systems is preferred.

Responsibilities

• Plans, communicates, and dispatches work orders, emergency line locates, and pipeline encroachment locates to resources in a timely manner.
• Receives and responds to customer emergency calls and dispatches orders to ensure timely response to gas and other emergencies.
• Maintains collaboration with other departments to resolve customer requests; responds to requests from customer service and field operations.
• Exercises independent decision-making under pressure within authorized limits.
• Assists with construction, service, compliance orders and pipeline safety items; schedules/assigns construction or compliance work as directed.

Skills

Customer service

Dispatch operations

Communication skills

Numeric skills

Computer skills

Team collaboration

Education

High school diploma or GED

Tools

Billing systems

Dispatching systems

Job description

Atmos Energy Corporation is seeking a Dispatch/Customer Service professional to plan, dispatch, and monitor work orders and locate emergency lines. The role emphasizes rapid response to customer emergencies and collaboration with field operations to resolve needs.

Qualifications include a high school diploma and 3 years in dispatch or customer service, with preferred experience in billing systems. The position involves shift work in a safety‑sensitive environment and on‑site duties.