Gas Systems Dispatcher — 24/7 Ops & Emergency Response

UGI Corporation; Huntington (WV); On-site; USD 50,000 - 65,000; Full time

Job summary

Mountaineer Gas Company is seeking a Dispatcher (Gas Systems Operator) to join our corporate office in Charleston, WV. You will answer incoming customer calls and dispatch field crews to respond, ensuring accurate event details and prioritization.

The role requires strong communication, data-entry skills, and the ability to work 12-hour rotating shifts in a 24/7 operations environment, including holidays. Prior dispatch experience is preferred or a related degree.

Qualifications

• High school diploma or equivalent.
• Requires computer skills for data entry and information retrieval tasks.
• Tact and diplomacy when dealing with difficult customer interactions.
• Demonstrated strong verbal and written communication skills.
• Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.
• Requires five (5) years of related work experience or related degree.

Responsibilities

• Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.
• Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
• Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.
• Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.

Skills

Verbal & written communication

Data entry

Tact & diplomacy

Call handling

Disptching knowledge

Education

High school diploma or equivalent

Related degree

Tools

Dispatching systems

Geographic information systems

Job description

Mountaineer Gas Company is seeking a Dispatcher (Gas Systems Operator) to join our corporate office in Charleston, WV. You will answer incoming customer calls and dispatch field crews to respond, ensuring accurate event details and prioritization.

The role requires strong communication, data-entry skills, and the ability to work 12-hour rotating shifts in a 24/7 operations environment, including holidays. Prior dispatch experience is preferred or a related degree.