Gas Systems Dispatcher (12-Hour Shifts, 24/7 Ops)

UGI Corporation; Charleston (WV); On-site; USD 40,000 - 56,000; Full time

Job summary

Mountaineer Gas Company is seeking a Dispatcher (Gas Systems Operator) in Charleston, WV. You will answer customer calls, dispatch field personnel, and document communications related to natural gas systems.

The role requires five years of related experience or a relevant degree, strong communication skills, and the ability to work 12-hour rotating shifts in a 24/7 environment including holidays.

Qualifications

• High school diploma or equivalent.
• Requires computer skills for data entry and information retrieval tasks.
• Strong verbal and written communication skills.
• Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.
• Five (5) years of related work experience or related degree.

Responsibilities

• Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.
• Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
• Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.
• Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.

Skills

Data entry

Verbal communication

Written communication

Customer service

Tact and diplomacy

Education

High school diploma or equivalent

Tools

Dispatching systems

Geographic information systems

Job description

Mountaineer Gas Company is seeking a Dispatcher (Gas Systems Operator) in Charleston, WV. You will answer customer calls, dispatch field personnel, and document communications related to natural gas systems.

The role requires five years of related experience or a relevant degree, strong communication skills, and the ability to work 12-hour rotating shifts in a 24/7 environment including holidays.