Gas Dispatch Supervisor — 24/7 Operations Leader

National Grid Plc; Town of Huntington (NY); On-site; USD 100,000 - 117,000; Full time

Job summary

National Grid in Hicksville, NY or Melville, NY is seeking a Supervisor for our Gas Dispatch Operations Department. You will oversee the 24/7 dispatch team, ensuring compliance with laws, regulations, and company policies while meeting mandated emergency response targets.

This position works rotating 8-hour shifts and requires strong leadership in a critical utility operation. This on-site role emphasizes coordination with field operations, regulators, and emergency responders.

Qualifications

• A bachelor's degree and/or 5+ years of related experience (gas utility or dispatching operations and knowledge of systems used).
• Experience in managing a team of bargaining unit/contract employees.
• Experience with regulation interpretation and analysis, data collection, and reporting.
• Ability to deliver time-pressured projects on time and on quality.
• Proficiency in relevant systems and software preferred, ex Salesforce, Maximo, SAP, Power BI, Excel, MS Word, Access.
• Knowledge of the utility industry in operations, maintenance, and construction.
• Proven ability to lead a team and drive performance.
• Demonstrated strong organizational and planning skills and proven ability to manage multiple priorities.

Responsibilities

• Supervise dispatcher shifts in dispatching gas emergencies, customer appointments, and mandated program work.
• Coordinate gas emergency response with CMS, Field Operations, other Company emergency response personnel, Emergency Response Agencies, Regulators, Fire Departments, and the Police.
• Make timely and accurate notifications in compliance with NYS PSC and DOT regulations and company procedures.
• Support achievement of goals, including operational targets, mandated objectives, budget, emergency response, and safety.
• Maintain availability to cover vacant Dispatch supervisor shifts and manage emergencies, storm operations, and outages outside business hours.
• Ensure work is performed in accordance with applicable rules and regulations.
• Support development of the union workforce through coaching, performance assessment, and annual appraisal process.
• Support gas leak reporting by daily reconciliations and research to maximize accuracy and compliance.
• Develop and assess operational KPIs such as Emergency Response, Customer Service Performance Rate, Resource Management, and cycle time.
• Support manager and lead supervisor to discuss shift workload and risks for preparation and notification if workload cannot be accomplished.
• Develop and maintain relationships with stakeholders and share best practices.

Skills

Team leadership

Regulatory interpretation

Data collection & reporting

Project delivery

Communication

Education

Bachelor's degree

5+ years related experience

Tools

Salesforce

Maximo

SAP

Power BI

Excel

MS Word

Access

Job description

National Grid in Hicksville, NY or Melville, NY is seeking a Supervisor for our Gas Dispatch Operations Department. You will oversee the 24/7 dispatch team, ensuring compliance with laws, regulations, and company policies while meeting mandated emergency response targets.

This position works rotating 8-hour shifts and requires strong leadership in a critical utility operation. This on-site role emphasizes coordination with field operations, regulators, and emergency responders.