Garden-Driven Host: Elevate Guest Experience & Reservations

URBN Urban Outfitters, Inc.; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

URBN family and brand benefits

Garden-to-table restaurant culture

Collaborative hospitality team

Employee discounts across URBN brands

Job summary

Terrain Café in Kentucky is seeking a friendly Host to greet guests, manage reservations, and guide seating with warmth and efficiency.

You will coordinate with servers and managers, handle OpenTable bookings, keep the host stand organized, and uphold brand standards of hospitality.

This full-time role offers benefits under URBN and a collaborative, garden-inspired team culture.

Qualifications

• 1+ year of hosting or customer service experience preferred.
• Confident communicator and calm under pressure.
• Familiarity with OpenTable or similar systems.
• Strong multitasking and organizational skills.
• Flexible availability preferred—mornings, evenings, weekends, holidays.
• Able to lift up to 50 lbs and remain on your feet.

Responsibilities

• Greet and seat guests with warmth, efficiency, and professionalism.
• Assist with coats, strollers, accessibility, and special seating needs.
• Accommodate guest requests, dietary restrictions, and seating holds.
• Follow brand Steps of Service from arrival to farewell.
• Maintain a calm, polished demeanor during peak periods.
• Use OpenTable to manage reservations and waitlists.
• Strategically assign tables to optimize flow and pacing.
• Relay guest preferences to servers and BOH.
• Communicate with managers to adjust seating and service needs.
• Participate in pre-shift meetings and team check-ins.
• Serve as liaison between front- and back-of-house teams.
• Complete opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and resets.
• Keep host stand and entrances clean and organized.

Skills

Hosting experience

Communication

OpenTable familiarity

Multitasking

Flexible availability

Team coordination

Tools

OpenTable

Job description

Terrain Café in Kentucky is seeking a friendly Host to greet guests, manage reservations, and guide seating with warmth and efficiency.

You will coordinate with servers and managers, handle OpenTable bookings, keep the host stand organized, and uphold brand standards of hospitality.

This full-time role offers benefits under URBN and a collaborative, garden-inspired team culture.