Garden Cafe Host: Warm Welcomes & Reservations Pro

URBN Urban Outfitters, Inc.; Doylestown (Bucks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

URBN family

Growth opportunities

Cross-training

Discounts across URBN brands

Job summary

Terrain Café, part of URBN Urban Outfitters, Inc., is seeking a friendly Host to welcome guests and orchestrate seating with warmth and efficiency. You’ll help manage reservations, waitlists, and guest preferences, while coordinating with servers and managers to ensure smooth flow and a memorable dining atmosphere.

Ideal candidates bring 1+ year hosting or customer service experience, strong communication, and the ability to multitask in a fast-paced setting.

Qualifications

• 1+ year of hosting or customer service experience preferred.
• Confident communicator and calm under pressure.
• Familiarity with OpenTable or similar systems.
• Strong multitasking and organizational skills.
• Flexible availability including mornings, evenings, weekends, and select holidays.
• Able to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Greet and seat guests with warmth, efficiency, and professionalism.
• Assist with coats, strollers, accessibility, and seating needs.
• Manage reservations, waitlists, and guest preferences.
• Communicate guest preferences to servers and BOH.
• Coordinate with managers to adjust seating and service needs.
• Maintain a calm, polished demeanor during peak periods.
• Complete opening, running, and closing duties at the host stand.
• Ensure host stand and entrance are clean and organized.
• Enforce cafe policies on large parties, pets, and decor.
• Assist with online ordering kiosk, pickup orders, and delivery drivers.

Skills

Hosting experience

Customer service

OpenTable familiarity

Communication skills

Multitasking

Flexibility

Mobility & stamina

Tools

OpenTable

Job description

Terrain Café, part of URBN Urban Outfitters, Inc., is seeking a friendly Host to welcome guests and orchestrate seating with warmth and efficiency. You’ll help manage reservations, waitlists, and guest preferences, while coordinating with servers and managers to ensure smooth flow and a memorable dining atmosphere.

Ideal candidates bring 1+ year hosting or customer service experience, strong communication, and the ability to multitask in a fast-paced setting.