Garden-to-Table Café Host: Warm Guest Experience

Urbnmenusandvenues; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

URBN family

Garden-to-table restaurant

Employee perks, discounts & benefits

Job summary

Terrain Café is a chef-driven, garden-to-table restaurant where guests are welcomed with warmth and efficiency. As a Host, you help shape their experience from greeting to seating, coordinating with service teams, and managing reservations to ensure smooth flow.

You will maintain a calm demeanor, handle requests, and relay guest preferences to ensure memorable dining moments while upholding URBN’s hospitality standards and garden-inspired ambiance.

Qualifications

• 1+ year hosting or customer service experience.
• Confident communicator able to remain composed under pressure.
• Familiarity with OpenTable or similar reservation systems.
• Strong multitasking and organizational skills.
• Flexible availability including mornings, evenings, weekends and holidays.
• Able to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Greet and seat guests with warmth, efficiency, and professionalism.
• Assist with coats, strollers, accessibility and seating needs.
• Accommodate guest requests (highchairs, dietary needs, etc.).
• Follow brand Steps of Service from arrival to farewell.
• Maintain a calm, polished demeanor during peak periods.
• Use OpenTable to manage reservations and waitlists.
• Strategically assign tables to maintain pacing and flow.
• Quote wait times accurately and provide timely updates.
• Confirm reservations and notes with guests.
• Relay guest preferences to servers and BOH.
• Manage call volume and follow up with management as needed.
• Communicate with managers to adjust seating and service needs.
• Participate in team check-ins and pre-shift meetings.
• Serve as liaison between front- and back-of-house teams.
• Complete opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and resets.
• Keep host stand and entrance areas clean and organized.
• Enforce cafe policies for large parties, pets and decor guidelines.
• Assist with online ordering kiosk, pickup orders and deliveries.

Skills

1+ year hosting or customer service

Confident communicator

Familiarity with OpenTable

Strong multitasking

Flexible availability

Lift up to 50 lbs

Tools

OpenTable

Job description

Terrain Café is a chef-driven, garden-to-table restaurant where guests are welcomed with warmth and efficiency. As a Host, you help shape their experience from greeting to seating, coordinating with service teams, and managing reservations to ensure smooth flow.

You will maintain a calm demeanor, handle requests, and relay guest preferences to ensure memorable dining moments while upholding URBN’s hospitality standards and garden-inspired ambiance.