Garden-to-Table Host – Welcoming & Efficient

Menus & Venues; Devon (PA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

URBN benefits

Employee discounts across URBN brands

Growth opportunities

Garden-to-table culture

Job summary

Terrain Café in Devon, PA is seeking a friendly Host/Hostess to greet guests, manage seating, and support front-of-house operations in a garden-to-table setting.

As a pivotal guest experience role, you will master OpenTable reservations, coordinate with servers and kitchen, and ensure smooth service from arrival to farewell. Flexible schedule including mornings/evenings/weekends is preferred. This is a full-time position within URBN's Terrain Café family.

Qualifications

• 1+ year hosting or customer service experience preferred.
• Confident communicator and calm under pressure.
• Familiarity with OpenTable or similar systems.
• Strong multitasking and organizational skills.
• Flexible availability including mornings, evenings, weekends, and select holidays.
• Able to lift up to 50 lbs. and remain on your feet for extended periods.

Responsibilities

• Greet and seat guests with warmth, efficiency, and professionalism.
• Assist with coats, strollers, accessibility, and special seating needs.
• Accommodate guest requests (e.g., highchairs, dietary restrictions).
• Follow Steps of Service from arrival to farewell.
• Maintain a calm, polished demeanor during peak periods.
• Use online booking tools to manage reservations and waitlists.
• Strategically assign tables to maintain pacing and optimize flow.
• Accurately quote wait times and provide timely updates to guests.
• Confirm reservations, special requests, and private dining notes.
• Relay guest preferences, celebrations, and allergies to servers and BOH.
• Manage call volume, phone messages, and requests for management to follow up.
• Communicate actively with managers to adjust seating and service needs.
• Participate in team check-ins and pre-shift meetings.
• Serve as a liaison between front- and back-of-house teams.
• Complete opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and resets.
• Keep host stand, entrance, and shared spaces clean and organized.
• Enforce café policies regarding large parties, pets, and decor guidelines.
• Assist with online ordering kiosk, pickup orders, and delivery drivers.

Skills

Customer service

OpenTable familiarity

Communication skills

Job description

Terrain Café in Devon, PA is seeking a friendly Host/Hostess to greet guests, manage seating, and support front-of-house operations in a garden-to-table setting.

As a pivotal guest experience role, you will master OpenTable reservations, coordinate with servers and kitchen, and ensure smooth service from arrival to farewell. Flexible schedule including mornings/evenings/weekends is preferred. This is a full-time position within URBN's Terrain Café family.