Garage Door Technician & Customer Advisor

Garagedoorseattle; Sacramento (CA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Job summary

Precision Door Service in the United States is seeking a Garage Door Technician who blends consultative sales, customer service, and technical know-how to deliver exceptional homeowner experiences.

You will build trust, assess needs, present repair and replacement options, and close sales while ensuring satisfaction. The role emphasizes product knowledge, professional communication, and driving branch success with strong relationship-building and a commitment to excellence.

Qualifications

• Proven experience in sales, customer service, or consultative selling, preferably in a home services, construction, or garage door environment.
• Strong communication, interpersonal, and relationship-building skills.
• Professional demeanor with a customer-first mindset.
• Ability to assess customer needs, present tailored recommendations, and confidently close sales.
• Strong problem-solving and decision-making skills.
• Ability to explain technical information in a clear and customer-friendly manner.
• Excellent communication, organizational, and time management skills, with the ability to build and maintain positive working relationships with customers, coworkers, and management.
• Previous garage door, home service, or related industry experience preferred.
• Must possess a valid driver's license and maintain an acceptable driving record.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to drive for extended periods and perform the physical requirements of the position.

Responsibilities

• Deliver an exceptional customer experience during every service appointment.
• Build rapport with customers and effectively communicate repair needs, recommendations, and available solutions.
• Present multiple repair and replacement options and confidently recommend products and services that best meet customer needs.
• Generate and close sales opportunities through consultative selling techniques.
• Provide accurate estimates for repair and replacement projects.
• Educate customers on garage door systems, products, warranties, and preventative maintenance options.
• Ensure all scheduled installation, repair, and service work for garage doors, garage door openers, and related components is completed to the customer's satisfaction, proactively resolving any concerns or issues.
• Review work orders and invoices for accuracy and completeness before departing the job site.
• Collect payment for services rendered at the time of job completion.
• Maintain a high level of product knowledge regarding garage doors, openers, accessories, and related services.
• Promote Precision Door Service products, services, and customer-first values at every opportunity.
• Maintain a clean, organized, and well-stocked service vehicle, ensuring inventory is properly managed and prepared for daily operations.
• Perform additional duties and support branch operations as assigned by the Branch Manager.

Skills

Consultative selling

Customer service

Sales effectiveness

Communication skills

Relationship building

Job description

Precision Door Service in the United States is seeking a Garage Door Technician who blends consultative sales, customer service, and technical know-how to deliver exceptional homeowner experiences.

You will build trust, assess needs, present repair and replacement options, and close sales while ensuring satisfaction. The role emphasizes product knowledge, professional communication, and driving branch success with strong relationship-building and a commitment to excellence.