GAP Claims Adjuster - Jacksonville, FL

Smart AutoCare; Jacksonville (FL); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Smart AutoCare is seeking a dedicated Gap Claims Adjuster to support customers, lenders, and agents. The in-office role focuses on adjudicating claims, providing status updates, and resolving issues efficiently.

The ideal candidate will have at least 1 year of claims adjusting or related automotive experience, strong organization and communication abilities, and proficiency with MS Office. This position is based in Richardson, TX or Jacksonville, FL and requires in-office work.

Qualifikationen

• Must have strong organizational and communication skills.
• Experience in claims adjusting or related automotive experience preferred.
• Familiarity with MS Office is a plus.

Aufgaben

• Gather and assemble claim information from lenders, dealers, borrowers and agents.
• Calculate claim proceeds based on GAP coverage and vehicle valuation data.
• Handle calls from customers, lien holders and insurers ensuring quality service.
• Submit claims calculations and documentation for management review.
• Request additional documents to complete claim determinations.

Kenntnisse

Organizational skills

Communication skills

Customer service

Ausbildung

High School Diploma

Tools

MS Office

Jobbeschreibung

The GAP Claims Adjuster plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX or Jacksonville, FL. The essential role and responsibilities of the Gap Claims Advisor is to provide superior support to internal and external contacts including agents, clients and customers by adjudicating claims, providing claim statuses, and resolving claim issues.

Role And Responsibilities

• Gathers and assembles pertinent claim information by contacting lenders, auto dealers, borrowers and/or agents and ensuring the completeness and accuracy of documentation for processing.
• Calculates claim proceeds in accordance with the GAP Contract coverage by analyzing and reviewing borrower's loan history, MSRP/NADA valuations and primary carrier's coverage documentation.
• Responsible for fielding calls from customers, lien holders, and insurance companies while providing excellent customer services.
• Submits claims calculations and supporting documentation to management for payment approval.
• Requests additional documents to assist in the determination of a claim.

Job Requirements

• Must have excellent organizational and communication skills.
• Administers claims of numerous ancillary products that are financed when a customer purchases a vehicle; primarily Guaranteed Automobile Protection (GAP), Total Loss Protection (TLP) and Anti-theft contracts.
• Starts the claims process and is responsible for recognizing the required documentation that is sent in by a request.
• Claims processing and GAP contract support

Qualifications and Education Requirements

High School Diploma is required

Must have at least 1 year of claims adjusting or related experience in the automotive field

Preferred Skills

Experience with MS Office is a plus