Ancillary Claims & GAP Waiver Claims Support - Remote

CNA National; Scottsdale (AZ); Remote; USD 36,000 - 44,000; Full time

Benefits offered by this job

Remote Work from Home

Competitive pay with annual bonus

Tuition Reimbursement

Life Insurance

Job summary

CNA National, established to redefine service contracts, is seeking Remote Ancillary & GAP Claims Support. This full-time clerical role in Scottsdale, AZ offers a remote-friendly environment focused on customer service and analytical thinking.

You will handle claims processing, communicate with various stakeholders, and contribute to a disciplined, team-oriented culture. Qualifications include a high school diploma and strong abilities in numbers and problem solving.

Qualifications

• Experience in automotive repair, service advising, or F&I preferred.
• Strong numerical aptitude and problem-solving skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Process and support claims by interpreting policy coverages and terms for ancillary and GAP waivers.
• Handle inbound calls from dealer partners, repair facilities, lenders and contract holders.
• Gather and document information accurately to reflect circumstances and support claim calculations.
• Navigate Microsoft Office applications (Outlook, Word, Excel) and related software.
• Work effectively in a remote, fast-paced, call-heavy environment.

Skills

Customer service

Analytical thinking

Detail oriented

Teamwork

Microsoft Office

Education

High School diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Ancillary Claims & GAP Waiver Claims Support - Remote

Full Time Clerical Scottsdale, AZ, US

Are you a mechanically inclined problem-solver with a strong grasp of numbers and a passion for helping others? Are you looking for more work-life balanceand a team culture that truly values your success?

At CNA National, we’re seeking Remote Ancillary & GAP Claimsindividuals who are experienced in automotive repair, service advising, or F&I—and who excel in both customer service and analytical thinking. This is your opportunity to apply your industry knowledge in a more balanced, rewarding, and remote-friendly role.

• Love delivering top-tier customer service and resolving problems quickly
• Are detail-oriented, analytical, and enjoy working independently
• Have a passion for organization and staying calm under pressure
• Are comfortable in a fast-paced, call-heavy remote work environment

Our comprehensive compensation and benefit package includes:

• Competitive annual pay: Starting at $40,000 with eligibility for annual bonus
• Comprehensive onboarding and training program: Promoting strong relationships and positioning new team members to be successful in their role
• Medical, Dental, Vision: Ensuring health and wellness
• 401(k) Plan, Paid Time Off:Fostering financial security and work-life balance
• Tuition Reimbursement: Investing in continuous learning
• Employee Assistance Program, Parental Leave, Life Insurance, Short- and Long-Term Disability Plans: Offering support and protection
• Remote Work from Home: Embracing remote work as a strategic commitment to cater to our adjusters’ diverse needs and preferences. Remote work also helps to reduce employee expenses, stress levels and time away from home.

Established in 1982, CNA National set out to redefine the service contract industry with a commitment to being the best and doing the right thing. Over 40 years later, we remain true to that vision, evolving alongside the auto industry and delivering top-notch products with exceptional customer service.

At CNAN, our mission centers around prioritizing our customers, placing them at the heart of every endeavor. We are committed to earning their trust, delivering on promises, and showcasing the expertise of each team member. Our organizational culture thrives on challenge and engagement, providing abundant opportunities for employees to learn, grow, and feel a profound sense of significance within our dynamic workplace.

Essential Duties and Responsibilities of a Remote Ancillary & GAP Claims Adjuster:

• Administer and support the processing of claims by interpreting policy coverages, terms, and conditions on various types of ancillary and tire/wheel service contracts, limited warranties, and GAP waivers.
• Handle inbound calls from dealer partners, repair facilities, lenders, insurance companies, and contract holders.
• Proactively pursue information necessary to complete the claims calculations and documentation.
• Document all information accurately to reflect actual circumstances and other important information.
• Keep current on all state-specific contract limitations and restrictions.
• Refer any deviations of contracts and GAP waiver addendums to supervisors.
• Exhibit flexibility for supervisor changes each year to gain a rounded perspective of the department and duties and/or as required by claims management.
• Work in a team environment, assisting team members with job duties as needed.
• Navigate all aspects of Microsoft Office (Outlook, Word, Excel) and other software as needed for the role.
• Other duties as assigned by management.

With Ancillary Contracts and Claims:

• Negotiate claim authorizations with repair facilities, using judgment to determine when to sublet repairs to national service providers and/or supply third-party parts to reduce loss exposure.
• Analyze and investigate supporting documentation supplied by repair facilities and/or claimants.
• Authorize claims within adjuster’s authorization limit, requesting supervisor, team lead, or level 2 approvals when appropriate.
• Communicate with vendors/service providers to order parts, ship parts, or schedule repairs.

With GAP Waiver Addendums:

• Review incoming GAP claim documents and follow up accordingly.
• Identify necessary information to process and complete GAP claims.
• Send written correspondence to finance companies and contract holders.
• Work collectively with department personnel to finalize GAP claims.
• Proficient in mathematical skills, Adobe Acrobat, and Microsoft Office products.
• Excellent written and verbal communication skills.
• Strong interpersonal skills; maintain confidentiality; remain open to ideas and suggestions.
• Strong analytical & problem-solving skills; identify, resolve problems effectively and timely.
• Exhibit sound and accurate judgment in all internal/external interactions.
• Ability to work as an effective team member.
• Organized, detail-oriented, and able to work in a fast-paced environment.
• Self-starter, self-motivated, and able to work independently.
• High School diploma or equivalent required.