Gaming Support Agent – Hybrid Tech Support & VIP Offers

Aristocrat; East Lansing (MI); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Aristocrat Interactive is hiring multiple full-time Customer Service Agents in Lansing, MI to support players with inquiries and technical issues across calls, chat, and email. You will handle accounts, products, and services while meeting daily contact targets and SLA expectations.

The role requires flexibility across shifts, strong communication, and proficiency with Windows OS and Office. A hybrid schedule and on-site at 725 Prudden Street are part of the arrangement.

Qualifications

• 0-2 years of inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent experience; some college preferred.
• Flexibility with work schedule.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Skills

Customer service

Communication

Windows OS

Typing 90 wpm

Hybrid schedule

Inbound calls

Education

High School Diploma or equivalent

Tools

Windows Office Suite

Job description

Aristocrat Interactive is hiring multiple full-time Customer Service Agents in Lansing, MI to support players with inquiries and technical issues across calls, chat, and email. You will handle accounts, products, and services while meeting daily contact targets and SLA expectations.

The role requires flexibility across shifts, strong communication, and proficiency with Windows OS and Office. A hybrid schedule and on-site at 725 Prudden Street are part of the arrangement.