Control Room Operator – Gaming Systems & Live Support

Aristocrat Leisure; Lansing (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Aristocrat Leisure in Lansing, MI is seeking a Control Room Operator to ensure the seamless functioning of gaming systems and deliver exceptional customer experience. You will track system status, complete manual activities, report incidents, open tickets, and collaborate with the Delivery and Control Room Manager to sustain operations, accuracy, and confidentiality.

A High School Diploma or equivalent is required, with strong data entry and communication skills and a focus on detail to follow

Qualifications

• A High School Diploma or equivalent is required.
• Proficiency with computer systems and applications.
• Experience with data reporting and strong attention to detail.
• Prior experience as a control room operator or similar role is preferred.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Track the status and soundness of the gaming systems, guaranteeing seamless functionality.
• Complete manual activities in the gaming systems application according to system directives.
• Prepare and report daily activities and incidents promptly and accurately.
• Meet monthly performance goals for accuracy, quality, efficiency, and important metrics.
• Open production tickets for any system issues and ensure timely resolution.

Skills

High School Diploma or equivalent

Proficiency with computer systems and

Data reporting

Attention to detail

Strong communication skills

Organizational & time-management

Customer service mindset

Education

High School Diploma or equivalent

Job description

Aristocrat Leisure in Lansing, MI is seeking a Control Room Operator to ensure the seamless functioning of gaming systems and deliver exceptional customer experience. You will track system status, complete manual activities, report incidents, open tickets, and collaborate with the Delivery and Control Room Manager to sustain operations, accuracy, and confidentiality.

A High School Diploma or equivalent is required, with strong data entry and communication skills and a focus on detail to follow