Control Room Operator: Gaming Systems & Live Support

Aristocrat; Lansing (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Aristocrat in Lansing, MI is seeking a Control Room Operator to monitor gaming systems, perform system tasks, and report daily activities. You will maintain logs, meet performance metrics, and collaborate with the Delivery and Control Room Manager to ensure seamless operations.

The ideal candidate has a high school diploma or equivalent, strong computer/data/reporting skills, and excellent communication. This role emphasizes accuracy, discretion, and customer-focused service.

Qualifications

• A High School Diploma or equivalent experience is required.
• Proficiency with computer systems and applications.
• Experience in data reporting and a proven attention to detail.
• Prior experience working as a control room operator or in a similar position.
• Strong verbal, interpersonal, and written communication skills.
• Excellent grammar, typing and data entry skills with accuracy.

Responsibilities

• Track the status and soundness of the gaming systems, guaranteeing seamless functionality.
• Complete manual activities in the gaming systems application according to system directives.
• Prepare and report daily activities and incidents promptly and accurately.
• Meet monthly performance goals for accuracy, quality, efficiency, and important metrics.
• Record activities and archive daily logs meticulously.
• Collaborate effectively with the Delivery and Control Room Manager to ensure seamless operations.
• Provide outstanding customer support and address client concerns promptly.

Skills

Computer skills

Data reporting

Communication skills

Control room experience

Attention to detail

Time management

Education

High School Diploma

Job description

Aristocrat in Lansing, MI is seeking a Control Room Operator to monitor gaming systems, perform system tasks, and report daily activities. You will maintain logs, meet performance metrics, and collaborate with the Delivery and Control Room Manager to ensure seamless operations.

The ideal candidate has a high school diploma or equivalent, strong computer/data/reporting skills, and excellent communication. This role emphasizes accuracy, discretion, and customer-focused service.