Gaming Network Operations Engineer

lnw; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Light & Wonder in Las Vegas, NV, is seeking a network professional to operate and support our game network and cloud-based systems, ensuring reliability, performance, and scalability. You will design, monitor, and troubleshoot LAN/WAN environments and manage tickets and change work plans.

The role emphasizes coordinating deployments, maintaining monitoring dashboards, and providing 24/7 on-call support. Networking skills with Cisco IOS and Jira experience are essential for success.

Qualifications

• 3+ years supporting a large enterprise network.
• CCNA certification or relevant experience preferred.
• Security+, Network+, or A+ certifications preferred.
• Experience managing service, incident, project, and change management tickets through Jira or similar systems.
• Experience prioritizing, tracking, and coordinating requests across multiple teams to meet deadlines.

Responsibilities

• Performs Tier II escalation troubleshooting and support for internal and external customer networks within the LNW Gaming network.
• Coordinates installation, provisioning, scheduling, and deployment activities with customers, field service teams, ISPs, and other stakeholders.
• Manages ticketing system workflows, including creating, tracking, prioritizing, updating, and resolving operational, service, and project-related tickets.
• Maintains and supports the network monitoring system, including system elements, alerts, dashboards, reports, and databases.
• Maintains operational dashboards and reporting tools to track project status, workload, service levels, network performance, and key operational metrics.
• Performs network maintenance, upgrades, and configuration changes as required.
• Maintains standard network configurations in routers, switches, and firewalls.
• Reviews daily and monthly reports of network outages, performance trends, and operational issues.
• Troubleshoots and resolves WAN outages and escalates issues with telecommunications providers as needed.
• Provides change management support for network projects and operational initiatives.
• Provides in-house wiring and cabling for WAN circuits and communication between gaming elements on customer LANs.
• Oversee inventory management activities, including asset tracking, inventory accuracy, equipment allocation, and coordination with buyers to support installations and project requirements.
• Coordinates shipping and logistics requests for network equipment, gaming assets, and installation materials.
• Analyzes remote network topologies and forwards requests for action and support to the appropriate teams.
• Processes returned equipment from site removals, including decommissioning, inventory reconciliation, and configuration cleanup.
• Provides 24/7 on-call support on a rotation basis.

Skills

CCNA

Network troubleshooting

Jira

LAN/WAN

IPv4/IPv6

Firewall config

On-call support

Tools

Cisco IOS

Wireshark

Job description

Light & Wonder in Las Vegas, NV, is seeking a network professional to operate and support our game network and cloud-based systems, ensuring reliability, performance, and scalability. You will design, monitor, and troubleshoot LAN/WAN environments and manage tickets and change work plans.

The role emphasizes coordinating deployments, maintaining monitoring dashboards, and providing 24/7 on-call support. Networking skills with Cisco IOS and Jira experience are essential for success.