Technical Operations Engineer

lnw; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Light & Wonder in Las Vegas, NV, is seeking a network professional to operate and support our game network and cloud-based systems, ensuring reliability, performance, and scalability. You will design, monitor, and troubleshoot LAN/WAN environments and manage tickets and change work plans.

The role emphasizes coordinating deployments, maintaining monitoring dashboards, and providing 24/7 on-call support. Networking skills with Cisco IOS and Jira experience are essential for success.

Qualifications

• 3+ years supporting a large enterprise network.
• CCNA certification or relevant experience preferred.
• Security+, Network+, or A+ certifications preferred.
• Experience managing service, incident, project, and change management tickets through Jira or similar systems.
• Experience prioritizing, tracking, and coordinating requests across multiple teams to meet deadlines.

Responsibilities

• Performs Tier II escalation troubleshooting and support for internal and external customer networks within the LNW Gaming network.
• Coordinates installation, provisioning, scheduling, and deployment activities with customers, field service teams, ISPs, and other stakeholders.
• Manages ticketing system workflows, including creating, tracking, prioritizing, updating, and resolving operational, service, and project-related tickets.
• Maintains and supports the network monitoring system, including system elements, alerts, dashboards, reports, and databases.
• Maintains operational dashboards and reporting tools to track project status, workload, service levels, network performance, and key operational metrics.
• Performs network maintenance, upgrades, and configuration changes as required.
• Maintains standard network configurations in routers, switches, and firewalls.
• Reviews daily and monthly reports of network outages, performance trends, and operational issues.
• Troubleshoots and resolves WAN outages and escalates issues with telecommunications providers as needed.
• Provides change management support for network projects and operational initiatives.
• Provides in-house wiring and cabling for WAN circuits and communication between gaming elements on customer LANs.
• Oversee inventory management activities, including asset tracking, inventory accuracy, equipment allocation, and coordination with buyers to support installations and project requirements.
• Coordinates shipping and logistics requests for network equipment, gaming assets, and installation materials.
• Analyzes remote network topologies and forwards requests for action and support to the appropriate teams.
• Processes returned equipment from site removals, including decommissioning, inventory reconciliation, and configuration cleanup.
• Provides 24/7 on-call support on a rotation basis.

Skills

CCNA

Network troubleshooting

Jira

LAN/WAN

IPv4/IPv6

Firewall config

On-call support

Tools

Cisco IOS

Wireshark

Job description

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Operates and supports the company's business-critical network and cloud-based systems, ensuring reliability, performance, and scalability. Designs, implements, monitors, and troubleshoots network infrastructure, including LAN, WAN, IP, and VoIP environments. Manages operational activities through the ticketing system, including service requests, incidents, projects, and change management tasks. Maintains monitoring platforms, dashboards, and reporting tools to track network health, workload, project status, service levels, and key performance metrics.

Coordinates deployments, installations, shipping logistics, and inventory management activities to support network and gaming technology operations. Collaborates with internal teams, vendors, customers, and telecommunications providers to resolve issues, implement improvements, and maintain service standards. Develops automation tools, supports project planning and execution, and performs network redundancy and failover testing to ensure system availability. Participates in an on-call support rotation as required.

Essential Job Functions:

• Performs Tier II escalation troubleshooting and support for internal and external customer networks within the LNW Gaming network.
• Coordinates installation, provisioning, scheduling, and deployment activities with customers, field service teams, ISPs, and other stakeholders.
• Manages ticketing system workflows, including creating, tracking, prioritizing, updating, and resolving operational, service, and project-related tickets.
• Maintains and supports the network monitoring system, including system elements, alerts, dashboards, reports, and databases.
• Maintains operational dashboards and reporting tools to track project status, workload, service levels, network performance, and key operational metrics.
• Performs network maintenance, upgrades, and configuration changes as required.
• Maintains standard network configurations in routers, switches, and firewalls.
• Reviews daily and monthly reports of network outages, performance trends, and operational issues.
• Troubleshoots and resolves WAN outages and escalates issues with telecommunications providers as needed.
• Research, resolves, and documents Syslog-generated error messages.
• Provides change management support for network projects and operational initiatives.
• Provides in-house wiring and cabling for WAN circuits and communication between gaming elements on customer LANs.
• Coordinates cross-functional projects involving multiple departments and external vendors.
• Oversee inventory management activities, including asset tracking, inventory accuracy, equipment allocation, and coordination with buyers to support installations and project requirements.
• Coordinates shipping and logistics requests for network equipment, gaming assets, and installation materials.
• Analyzes remote network topologies and forwards requests for action and support to the appropriate teams.
• Processes returned equipment from site removals, including decommissioning, inventory reconciliation, and configuration cleanup.
• Provides 24/7 on-call support on a rotation basis.
• Performs other duties and responsibilities as assigned.

Qualifications

Training and/or Experience

• 3+ years supporting a large enterprise network
• Cisco CCNA certification or relevant experience preferred
• Security +, Network +, A+ certifications preferred
• Experience managing service, incident, project, and change management tickets through Jira or similar ticketing systems.
• Experience prioritizing, tracking, and coordinating requests across multiple teams to meet operational and project deadlines.

Knowledge, Skills and Abilities:

• Understand basic network architectures, protocols, and networking devices such as switches, routers, and firewalls.
• Configures and manages network devices.
• Configures and verifies IPv4 and IPv6 addressing and subnetting.
• Knowledge of Ethernet, including cabling, interfaces, and addressing.
• Understanding and implementation of protocols such as DHCP, DNS, and NAT.
• Troubleshooting skills with the ability to identify and resolve common Layer 1, 2, 3, and 4 network issues.
• Strong problem-solving skills with the ability to analyze complex technical issues, identify root causes, and implement effective solutions.
• Strong critical thinking skills with the ability to evaluate information, assess risks, prioritize tasks, and make sound operational decisions.
• Ability to manage multiple priorities, tickets, and projects in a fast-paced environment while maintaining attention to detail.
• Effective verbal and written communication skills with the ability to collaborate across technical and non-technical teams.
• Experience using Jira or similar ticketing systems to manage, track, and resolve operat