Gaming & Hospitality IT Systems Administrator

Bally's Interactive; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Bally's Interactive is seeking an IT Systems Administrator to administer Windows Server environments, virtualization platforms, directory services, and storage. The role involves patching, backups, and incident resolution to support gaming and hospitality operations.

You will maintain access controls, monitor system health, and coordinate vendor maintenance while ensuring regulatory compliance and robust DR capabilities. Office-based role in a regulated property environment.

Qualifications

• Experience administering Windows Server, virtualization platforms, and directory services.
• Familiarity with backups, patching, vulnerability management, and incident remediation.
• Ability to maintain audit-ready documentation and follow change-control processes.

Responsibilities

• Administer, monitor, patch, and troubleshoot Windows, virtualization platforms, directory services, group policies, storage, backups, and cloud-connected services.
• Support gaming-related systems like casino management, slot systems, player tracking, cage and credit, POS, hotel, access control, surveillance integrations.
• Maintain user accounts, RBAC, MFA, privileged access, and on/offboarding changes.
• Monitor system health, logs, alerts, and scheduled jobs; investigate issues and restore service per priorities and escalation procedures.
• Perform OS and app updates, vulnerability remediation, endpoint protection, and configuration management per change-control standards.
• Manage backup schedules, validate completions, test restorations, and support DR and BC exercises.
• Provide advanced technical support for servers, workstations, mobile devices, printers, interfaces, and business apps; document incidents and resolutions.
• Coordinate maintenance with vendors and MSPs; ensure network/system diagrams and SOPs are up to date.
• Maintain inventories, configuration records, and knowledge articles; support audits and regulatory reviews with accurate records.
• Follow cybersecurity, data privacy, SD, and confidential information handling requirements.
• Participate in projects, upgrades, openings, testing, implementation, and post-deployment support.

Skills

Windows Server

VMware vSphere

Active Directory

Backup & DR

Security

Tools

Patching tools

Monitoring tools

Job description

Bally's Interactive is seeking an IT Systems Administrator to administer Windows Server environments, virtualization platforms, directory services, and storage. The role involves patching, backups, and incident resolution to support gaming and hospitality operations.

You will maintain access controls, monitor system health, and coordinate vendor maintenance while ensuring regulatory compliance and robust DR capabilities. Office-based role in a regulated property environment.