IT Systems Administrator

Bally's Interactive; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Bally's Interactive is seeking an IT Systems Administrator to administer Windows Server environments, virtualization platforms, directory services, and storage. The role involves patching, backups, and incident resolution to support gaming and hospitality operations.

You will maintain access controls, monitor system health, and coordinate vendor maintenance while ensuring regulatory compliance and robust DR capabilities. Office-based role in a regulated property environment.

Qualifications

• Experience administering Windows Server, virtualization platforms, and directory services.
• Familiarity with backups, patching, vulnerability management, and incident remediation.
• Ability to maintain audit-ready documentation and follow change-control processes.

Responsibilities

• Administer, monitor, patch, and troubleshoot Windows, virtualization platforms, directory services, group policies, storage, backups, and cloud-connected services.
• Support gaming-related systems like casino management, slot systems, player tracking, cage and credit, POS, hotel, access control, surveillance integrations.
• Maintain user accounts, RBAC, MFA, privileged access, and on/offboarding changes.
• Monitor system health, logs, alerts, and scheduled jobs; investigate issues and restore service per priorities and escalation procedures.
• Perform OS and app updates, vulnerability remediation, endpoint protection, and configuration management per change-control standards.
• Manage backup schedules, validate completions, test restorations, and support DR and BC exercises.
• Provide advanced technical support for servers, workstations, mobile devices, printers, interfaces, and business apps; document incidents and resolutions.
• Coordinate maintenance with vendors and MSPs; ensure network/system diagrams and SOPs are up to date.
• Maintain inventories, configuration records, and knowledge articles; support audits and regulatory reviews with accurate records.
• Follow cybersecurity, data privacy, SD, and confidential information handling requirements.
• Participate in projects, upgrades, openings, testing, implementation, and post-deployment support.

Skills

Windows Server

VMware vSphere

Active Directory

Backup & DR

Security

Tools

Patching tools

Monitoring tools

Job description

Job Responsibilities:

• Administer, monitor, patch, and troubleshoot Windows, virtualization platforms, directory services, group policies, storage, backups, and cloud-connected services.


• Support gaming-related and property systems, which may include casino management, slot systems, player tracking, cage and credit, point-of-sale, hotel, access control, surveillance integrations, and other regulated applications.


• Maintain user accounts, role-based access, multifactor authentication, privileged access, and timely onboarding, transfer, and termination changes.


• Monitor system health, capacity, logs, alerts, and scheduled jobs; investigate issues and restore service within established priorities and escalation procedures.


• Perform operating system and application updates, vulnerability remediation, endpoint protection administration, and configuration management in accordance with change-control standards.


• Manage backup schedules, validate successful completion, test restorations, and support disaster recovery and business continuity exercises.


• Provide advanced technical support for servers, workstations, mobile devices, printers, interfaces, and business applications; document incidents, resolutions, and recurring problems.


• Coordinate maintenance and troubleshooting with gaming system manufacturers, managed service providers, telecommunications carriers, and other approved vendors.


• Maintain accurate inventories, network and system diagrams, configuration records, standard operating procedures, and knowledge articles.


• Support audits, regulatory reviews, evidence requests, and internal controls by producing accurate records and promptly remediating identified issues.


• Follow cybersecurity, data privacy, segregation-of-duties, physical access, and confidential information handling requirements.


• Participate in projects, upgrades, property openings or expansions, testing, implementation, and post-deployment support.

Competencies:

• Service orientation and professional communication


• Analytical troubleshooting and sound judgment


• Security and compliance awareness


• Attention to detail and accurate documentation


• Ownership, reliability, and follow-through


• Collaboration across departments and vendors


• Ability to remain effective during service disruptions and changing priorities


• Project Management

Work Environment:

• Work is performed in offices, data rooms, telecommunications closets, and active gaming and hospitality areas.


• May be exposed to noise, crowds, flashing lights, and tobacco smoke where permitted by law